What is an estimated meter read, and what does it mean for me?

If you have estimated reads on your bill, it's likely because you either don't have a smart meter, and someone physically has to read the meter, or there’s a technical issue with your smart meter. Estimated usage is based on past usage patterns, so when they finally can get a real reading, the utility will "true up" your bill, meaning they adjust your account to match actual usage, correcting any over- or under-estimates. This can result in unexpectedly high bills that make it hard to manage your costs.

If you have an estimated meter read, we recommend one of the following actions:

• Request a meter check

• Ask your utility for a smart meter installation

• Submit your own meter reading, if your utility allows this

To request a meter check or smart meter installation:

• Gather your account information, including your account number and service address

• Call your utility's customer service number (usually found on your bill or their website)

• Select the appropriate option for reporting meter problems, or for requesting a smart meter

• Request a meter check, or discuss your smart meter options with the representative

If your utility supports submitting your own meter reading:

• Log in to your utility's online account portal

• Look for a section labeled "Submit Meter Reading" or "Self Service" - you may have to use the search field to find this

• Enter your meter number (found on your bill or meter)

• Record the numbers shown on your meter, reading from left to right

• Take a clear photo of your meter reading if required

• Submit the reading through the portal

Important tips for accurate readings:

• Only include the numbers shown on the display, not any decimals or red numbers

• Double-check your reading before submitting

• Keep a record of the reading and submission date

• Submit readings on or close to your scheduled reading date for best results