Customer Comfort Alerts

Edited

David Energy sent me a customer comfort alert - what should I do?

When you receive a customer comfort alert, it means your space has reached a temperature that may cause dissatisfaction or discomfort for visitors. Here's how to troubleshoot the most common causes:

1. Non-functioning or inefficient unit

Extreme temperatures can be caused by a malfunctioning or inefficient HVAC unit. If your HVAC unit isn't working properly:

  • Check if the unit is receiving power (circuit breakers, power switches)

  • Inspect air filters and replace if clogged

  • Listen for unusual noises that might indicate mechanical problems

  • Contact your HVAC technician if these basic checks don't resolve the issue

2. Thermostat placement issues

If your thermostat is in a location that doesn't represent the temperature of the occupied space:

  • Consider installing remote temperature sensors in the areas where comfort matters most

  • Configure your thermostat to use the average of multiple sensors or prioritize specific sensors during different times of day

  • Avoid placing thermostats and sensors close to windows, in direct sunlight, near heat-generating appliances, or in drafty areas

3. Incorrect sensor wiring

If you suspect the thermostat sensors are incorrectly wired:

  • Check your thermostat's installation manual to verify proper wiring

  • Confirm that sensors are connected to the correct terminals

  • Have a qualified HVAC technician inspect the wiring if you're unsure

4. Faulty temperature sensors

If your sensors aren't reading temperatures accurately:

  • Compare readings with a reliable thermometer/ temperature gun placed nearby

  • Check if your thermostat has a calibration feature to adjust for inaccuracies

  • Replace faulty sensors or the entire thermostat if necessary

5. Poor sensor placement

If sensors are placed in suboptimal locations:

  • Relocate sensors away from return air ducts, which can skew readings

  • Keep sensors away from heat sources like kitchen equipment, computers, or direct sunlight

  • Position sensors at approximately 5 feet from the floor in areas that represent typical occupancy

While the reasons outlined above cover the majority of extreme indoor temperature cases, the true cause may be unique to your space. For persistent comfort issues, reach out to your David Energy advisor at success@davidenergy.com. We can help identify more complex issues and recommend solutions tailored to your specific situation.