If your device was once connected to WiFi and that is no longer the case, a connection reset will likely fix the issue—especially if your WiFi password recently changed.

If you're device is not powering on or cannot hold a strong signal, please follow the troubleshooting guide outlined here first.

Note: Devices must be connected to a permanent WiFi password. Hotspots or temporary access will not hold the signal keep the thermostat offline.

This thermostat's Wi-Fi status is located in the upper righthand corner of the screen.

Instructions:

1. Download or open the Honeywell Home (Resideo) app on your tablet or smartphone

2. Log into the Resideo App with your username & password

3. In the app, select the location from the drop-down at the top of the screen

4. From the list of thermostats, click on the device needing attention

5. Click the Settings icon in the top right-hand corner

6. Select "Reset Wi-Fi"

7. Follow the in-app prompts to reset your connection

If problems persist, make sure that WiFi is enabled for your device. Here's how:

1. Touch MENU on the thermostat home screen

2. Touch the < or > arrows until you see WIFI and touch "Select"

3. Touch the < or > arrows to cycle through options until you see SETUP WIFI

4. When you see WIFI ON/OFF, touch "Select" to edit

5. Ensure that this option is toggled to WIFI ON

6. When prompted, you will be prompted to connect to Wifi

7. Follow the instructions fully until your have completed the steps successfully

8. Go to the home screen

If completed successfully, previously connected devices should become reachable in the David Energy platform within one business day.

Instructions: (Video Walkthrough)

1. Touch MENU at the top of the home screen

2. Touch the < or > arrows until you see WIFI SETUP; touch "Select"

3. Your thermostat will search for existing WiFi networks

4. If yours is found, use the arrow keys to highlight your network; touch "Select"

5. Touch the "Press Here to Edit" area on your screen

6. Use the arrow keys on your screen to enter the password

   • The Up & Down arrows change the letter or number

   • The Left & Right select the characters you want to change

   • The Bottom Left arrows change from uppercase to lowercase

7. When you've completed the password, press "Done"

8. The thermostat will attempt to connect to WiFi

9. If successful, you will get a "Connection Completed" message

If completed successfully, previously connected devices should become reachable in the David Energy platform within one business day.

Instructions: (Video Walkthrough)

If your device was previously connected to WiFi, but has lost it's connected, you can reconnect it via the Honeywell Home - Resideo mobile app.

1. Open Settings > Configuration on the thermostat

2. Select "Wi-Fi"

3. If the "Enable Wi-Fi" toggle is not enabled, turn it on

4. The Wi-Fi status will be listed as "Connected" or "Not Connected"

5. Touch "Choose A Network"

6. Choose your network from the list

7. Enter your Wi-Fi password when prompted; touch "Next"

Ensure that the WiFi is connected via the Resideo App

1. Log into the Resideo App with your username & password

2. In the app, select the location from the drop-down at the top of the screen

3. From the list of thermostats, click on the device needing attention

4. Click the Settings icon in the top right-hand corner

5. Select "Reset Wi-Fi"

6. Follow the in-app prompts to reset your connection

Instructions:

1. Go to the Main Menu on your device

2. Select "General"

3. Select "Settings"

4. Select "Wi-Fi"

5. Ensure that Wi-Fi Radio is enabled

6. Select "Network"

7. Choose to use an iOS device or manually select your Wi-Fi network

8. If you don't have an iOS device, select Select Wi-Fi Network

9. Scroll to your Wi-Fi name and select it

10. Enter your network password

In most cases, Sensibo's will lose connectivity to the David Energy platform due to it being disconnected from power (or unplugged).